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    RETURN & REFUND POLICY Thank you for shopping at JKT! On your FIRST order, we will accept a full refund return within 5 days after you received it. After you have experience and appreciated our premium leather & suede styles, we will not issue refunds. Returns for web store credit or exchanges are accepted for either the same or alternative style, size, or color ordered. In order to exchange, the product must be returned in the condition received within 30 days of receiving the product. You must first email us within 30 days of receiving the product at info@jkt-nyc.com AND/OR chloe@jakett.com OR JKT will provide you with a web store credit for your future order.

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I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?

Good news! We get new items frequently, especially our most popular items. You can be notified via email by contacting tanner@jakett.com  
Once the item is restocked, you’ll be notified right away. 

What payment methods do you accept?  

We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal and store credit.

I placed an order but never received a confirmation email.

If you do not receive an email from Jakett within a few hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance to update your order (212)768-1855    tanner@jakett.com

 How long after I place my order will it ship?

Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 24 hours for an order to be processed. Kindly note shipping may be delayed by our verification team if confirmation is needed for the order. For customers selecting 1- Day Shipping, please keep in mind your order must be placed before 1pm EST to leave the same day Monday - Thursday

What company does Jakett use to ship packages?

We ship domestically with UPS and US Postal mail and internationally, we ship with FedEx and DHL.